ITIL Service Management

What’s inside

• Which ITIL 4 guiding principle recommends assessing the current state before deciding what to improve?
• In ITIL 4, what is the primary purpose of the service value system?
• Which ITIL 4 practice is responsible for reducing the negative impact of incidents by restoring normal service…
• Which statement best describes a standard change in ITIL 4?
• Match each ITIL 4 dimension of service management with its primary area of focus.
• Match each ITIL 4 practice with its main objective.
• Match each ITIL 4 term with its correct meaning.
• Match each ITIL 4 service value chain activity with its primary purpose.